Voice

Many organisations are migrating to a hosted IP telephony environment as their legacy PBX systems reach the end of their life. You need a partner that not only understands converged networks, but one that understands how VoIP telephony can fit into your business processes and make them more efficient to ensure the transition to VoIP is as smooth as possible.

En2 has created IP telephony migration strategies for public and private sector organisations that are looking to get more from an IP phone service than just dial tone reliability. Our extensive knowledge of enterprise telephony platforms combined with our proven implementation skills makes us a trusted VoIP provider in Australia. Our complete internet phone offering includes:

  • ROI analysis and business case consultation

  • Proven process for implementation of greenfield and migration projects

  • End-to-end solution design encompassing network QoS requirements, bandwidth security and resilience

  • Third party applications integration to provide added functionality

Voicemail to Email

Listen to office voicemail on the go. Have your voicemails automatically emailed to you as audio files.


Conference Calling

Internal or external conference calls can be initiated from the online self-service portal, with the number of external parties only limited by the number of SIP channels allocated to that system. Whatever your requirement is – En2 can design to help


Call Forwarding

Pass calls to another person. Choose to send incoming calls to a different landline or mobile number.


Auto Attendant (IVR)

Call greeting with a customisable voice menu to direct calls. Eg. Press 1 for Sales, Press 2 for Accounts.


Direct & Manage Calls

Handle calls at the press of a button. Hold and transfer or park a call and pick it up on a different phone.


Hunt Group

Eliminate missed calls. Designate numbers into groups that ring together, in sequence or simultaneously, until picked up.

Operator Panel

Give power users complete visibility of the entire organisation from their desktop, the ability to transfer/intercept and retrieve calls with the click of a button.


Time & Location Call Routing

Create ‘rules’ to auto-direct calls based on time / date / caller location. E.g. Calls from NSW or Calls before 7am.